FAQ
We've gathered the most frequently asked questions, so if you can't find the answers you need, please contact us! The FavPRO Team
Where are the products manufactured?
All our products are manufactured and packaged in Quebec with care and attention to detail, meeting the requirements of our climate.
Do you do custom projects?
Certainly. We have the team and structure in place to be able to carry out tailor-made projects within 4 to 6 weeks.
Whether it's because you want to stand out with an unusual product, because you need to coordinate a phase under construction with other phases already built, or because the product you are looking for is not available in the required dimensions, we are here for you.
How can I pay for my order?
For order payment, we accept most credit cards, as well as Apple Pay, Google Pay, Paypal and Shop Payment Service.
Where can I open an account if I am a contractor, architect, designer or builder?
If you are a construction professional, don't wait any longer to open your account and get preferential discounts. CLICK HERE to to start.
What is the delivery time for an order?
Our standard delivery time varies between 1 and 3 business days. However, carrier delays and/or the specific nature of the order may cause a longer delivery time.
If you need to confirm the delivery time of your order, please contact info@favpro.ca . We will be happy to find a solution to serve you better.
Where do you ship your products?
We ship our products throughout Canada.
Is it difficult to install your products?
No, our products are very easy to install. Additionally, we provide templates and installation instructions with all our products that require drilling.
How should I care for your products?
We recommend periodically cleaning your products with a slightly damp cloth. This will help remove dust and dirt. It is important not to use harsh chemicals, as this could ruin the product's finish in the long run.
Can I track my package?
Certainly. We send a shipping tracking notification as soon as the order is shipped.
What is your delivery policy?
To view our delivery policy, CLICK HERE
What is your warranty?
To view our warranty, CLICK HERE
What is your return policy?
To view our return policy CLICK HERE